Three checks, one pass

Verify your Winplace Casino account

Every licensed casino has to confirm who you are, and here the check usually clears in 31 hours or less.

Licensed & AuditedLicense ALSI-393667 issued by Anjouan Offshore Finance Authority. Independently certified by Gaming Laboratories International and eCOGRA.

Your check, six lines

What the check covers

Most players worry the check will hold their money for days, so here are the plain facts.

Who runs the check

Winplace Casino LLC

License held

Anjouan Offshore Finance Authority, ALSI-393667

Typical wait

31 hours

Required by

Before your first withdrawal

Questions go to

[email protected]

Youngest player allowed

18+

Fewer retries, faster payout

Steps to clear verification

Blurry photos and mismatched names cause most delays, and both are easy to avoid.

Where is the verification tab?

Open your account area and look for the verification tab, where each requested file sits beside a short description of what it must show.

A shot the reviewer can read

Photograph your passport or ID card flat, in daylight, with all four corners visible and no glare across the photo or text.

Is your address current?

Send a bill or bank letter from the last three months showing your name and home address exactly as they appear on your account.

Check your inbox daily

Watch your inbox for a reply from the verification team, who will name any file that needs replacing instead of leaving you guessing.

Before the check starts

Clear papers, a shorter wait

Useful the moment the check opens and a documents tab sits in your account

Photo identification

ConfirmsWho you are, and that you are 18+

Must showFull face, all four corners, no glare

Proof of address

ConfirmsWhere you live in New Zealand

Must showYour name, your address, dated within three months

Payment card image

ConfirmsThe card behind your deposits

Must showBoth sides, middle digits covered

When it starts

The point where your details get matched

Our licence asks for the check, and we run it early so payouts are not held later.

Mismatch on the account

Details entered at sign-up are compared with your photo identification. If a surname, date or address differs, we ask for a clean copy before the account is fully matched.

First payout hold

A withdrawal request is where the licence requires a completed check at the latest. Photo identification, proof of address and a card image are requested before the money leaves.

Check your last statement

A payment far outside your usual pattern is reviewed for money-laundering risk, so keep bank or wallet records nearby and expect a question about the funds behind it.

From browsing to playing

Anyone who looks under 18 gets an age check, so have a current photo identification ready before you deposit and play for real money.

Show where the money comes from

Winplace Casino LLC holds licence ALSI-393667 from the Anjouan Offshore Finance Authority, and that licence obliges us to know where deposits originate. Expect the question as routine practice, asked of many players and never a verdict on you personally.

Which one applies depends on how you funded the account.

Recent bank statement pages
Payslip or employer letter
Sale record for an asset
Wallet or payment provider history
Pension or benefit award letter

Why a photo fails the review

Swap in a valid card. An identification card with a passed expiry date cannot prove who you are today, so the reviewer has no choice but to refuse it. Photograph the current card Request a renewal before resending

An address from last year. Address papers older than the period a reviewer accepts show where you used to live, not where you live now. Use a bill dated this month Ask your bank for a fresh letter

Why was my scan refused? Cut edges or altered pixels leave the reviewer unable to trust the whole image, even when only a corner was cropped. Upload the untouched original file Rescan all four corners

Check questions answered

Your questions while the check runs

By the end you will know what each request means and what happens next.

Will the casino come back for the same papers a second time?+

Usually not, once a set has been accepted and your details stay the same. New papers may be requested if your address, name or payment method changes, or if the first set has aged out. A fresh request always comes with a clear reason in your inbox.

Why is Winplace Casino asking where my money comes from?+

This is a standard part of the license, not a suspicion aimed at you. The check shows that funds used to play were earned lawfully, and it applies to many players at random or at certain points. A short statement or a payslip copy is often enough to close it.

My ID got rejected, what should I do now?+

Look at the note attached to the rejection first, because it names the exact problem. Most refusals come from glare, a cropped edge or a blurry corner, so a fresh shot in daylight fixes it. Send the new image to [email protected] and the reviewer picks it up again.

Is my passport image kept safe after I send it?+

Uploads travel over 256-bit TLS encryption, the same protection used for payments on this site. Only the team handling your check can open the files, and they are used to confirm your identity and nothing else. Our privacy notice sets out how long each file is kept.

When does the casino actually need my documents?+

At the latest, the check is done before your first withdrawal leaves the account. It can also come earlier, at registration or after your first deposit, depending on what the license requires for your case. Either way you get an e-mail naming the papers needed.

Which regulator issues the Winplace Casino license?+

The Anjouan Offshore Finance Authority licenses Winplace Casino LLC under number ALSI-393667, registered as company 543980. That license is what obliges us to run identity and AML checks on players. Games are separately tested by Gaming Laboratories International and eCOGRA.

What happens if my surname has changed since I signed up?+

Send the document that proves the change, such as a marriage certificate or a deed poll, next to your current photo identification. The reviewer then matches the old and new names in one go. Update the name on your profile as well so payouts reach the right account.