Three tools to meet

Spend a little, stop on time: responsible gambling at Winplace Casino

Play from 18+ only, and every Winplace Casino account holds deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set your deposit limit

Licensed & AuditedLicense ALSI-393667 issued by Anjouan Offshore Finance Authority. Independently certified by Gaming Laboratories International and eCOGRA.

Protection first

What should you know before you deposit here?

You will know the age rule, the license, the helpline and where to send limit questions.

Minimum age18+

LicenseALSI-393667 issued by the Anjouan Offshore Finance Authority

Gambling Helpline Aotearoa0800 654 655

Email us[email protected]

Before you spend

Limits and controls waiting in your account

Winplace Casino puts five controls in every account, and you decide the numbers.

Cap your top-ups

Deposit limits cap what you can pay in over a period you choose. Switch one on before your first session, while you are still thinking clearly about what play should cost.

What stops the losses?

Loss limits hold the amount you are willing to lose in a set period and stop further play once it is reached. Turn one on when you want a session to end without a decision.

Set a time check

Session time reminders tell you how long you have played at intervals you pick. Choose one when you know you lose track of the clock and want a nudge to stop.

Take a full break

Self-exclusion closes your account to play for a period you set, so you cannot place bets here in the meantime. Use it when a pause is not enough and you need a firm barrier.

Reality checks

Reality checks show how long you have played and what you have spent. Switch them on when you want the plain facts about a session without asking anyone.

Your move

How do you put a limit on your account?

You will have set a limit in your account and checked that it is active.

Your account menu

Sign in and open your profile menu, where account settings sit apart from the games. Check that your document verification is complete, since an unverified account cannot accept changes.

Pick your tool

Choose the limit type you need: deposits or losses. Read the line under each one so you know which part of your play it holds back, then select it.

Your chosen period

Set the amount and the period the limit covers, and choose the shortest stretch that matches how you play. A limit works best when it is picked before play, not after a loss.

Confirm and review

Save the change, then reopen the settings to see the limit listed as active. If it is missing or wrong, contact support round the clock by live chat, email or phone.

Underage play and family support

When is identity checked? Only players aged 18+ may hold an account here. Photo identification, proof of address and a card image keep that line firm long before a first withdrawal is requested.

Install a filter on family devices. Install blocking software on the shared laptop or phone before a young person finds the games. Such a tool filters casino sites at device level, so a saved login is no longer enough to get in.

Can I ring for advice about someone else? Talk plainly about money and time without blame, then call 0800 654 655 for guidance any hour. Gambling Helpline Aotearoa advises relatives as well as the person who plays.

A break of a day or a stop for months

Set a short pause. Pick a pause inside your Winplace Casino account for a break of hours or days, then confirm it. Access freezes for the stretch you chose, the account stays open, and play returns once it ends.

You know it is more than a break. Choose self-exclusion in the casino account to close access for a long period, up to 2 years under this market's rules. Asking for it locks the door, and it cannot be undone early, so it suits a stop rather than a breather.

A stop held in your own account. No national self-exclusion register exists in New Zealand, so the casino account is where you exclude yourself, for up to 2 years. The Gambling Helpline Aotearoa backs that step with advice on what comes next.

When it is heavy

Who do I call about my gambling?

Winplace Casino points you to the country's own free services rather than keeping the conversation in-house.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa at any hour, any day, for confidential talk about your own play or a relative's, free of charge. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Contact the Problem Gambling Foundation for free counselling, peer and cultural support across 18 clinics nationwide, weekdays, with a freephone and a text line. pgf.nz

Safer Gambling Aotearoa

Read Safer Gambling Aotearoa, the Health New Zealand information site, for signs of harm, practical tips and a finder of local support near you. safergambling.org.nz

Signals that play has turned

Noticing a sign early gives you room to act while the choice is still easy. A limit set before play, or a pause in the account, is the first step, and no diagnosis is needed to take it.

Run through these and see whether any describe your own last few sessions.

Spending past what you planned
Chasing a loss with another deposit
Hiding play from your household
Borrowing money to keep going
Skipping sleep or work to play
Feeling tense until you log in
Promising to stop, then playing again

Before you press play

A limit holds, an exclusion holds longer

Settle what each control does before you decide anything, and who to call when it feels heavy.

Can I change a limit later? How do I change a deposit limit?+

Yes, but you change it in the same account section where you set it. Limits exist to slow you down, so treat a limit as something you decided in calmer weather. Reach for a change before play, never after a loss.

Can I call the help line on behalf of my partner?+

Yes. The Gambling Helpline Aotearoa takes calls from worried family members as well as players, any hour of the day. Ask what support is nearby and what you can do at home in the meantime.

If I take a short pause, when can I play again?+

A pause blocks play for the stretch you chose, then lifts on its own with nothing to undo. It sits inside your account rather than at market level. Choose it when you want a breather without walking away.

How do I shut my account down completely?+

Write to [email protected] from your registered email address and ask for closure. Support confirms the request and explains what happens to any balance. Self-exclusion goes further: it keeps you out across the whole platform for the period you pick.

Can I cancel a self-exclusion before the period ends?+

No. A self-exclusion holds for the whole block you selected and lifts only when that time has run out. Because nothing you feel in a rough moment can loosen it, pick a period you can live with.

Where do I set limits when I only use my phone?+

Same place: the account section in the mobile version holds every control, with nothing missing. Deposit limits, loss limits, session reminders and self-exclusion sit behind the same menu. Set them before you log in to play, not mid-session.