Getting in touch

Reach a real person at Winplace Casino

Reach our team by live chat, e-mail or phone, any hour of the day or night, every day of the year.

Start the chat Trusted by 778,000+ players

paid today

889,845 NZ$

2,990 players online

Licensed & AuditedLicense ALSI-393667 issued by Anjouan Offshore Finance Authority. Independently certified by Gaming Laboratories International and eCOGRA.

Fast WithdrawalsAverage payout processed in 16 minutes. Up to NZ$60,000 per transaction, NZ$56M paid weekly.

Data ProtectionAll transactions secured with 256-bit TLS encryption. Your information stays private, always.

Channel picker

Pick the channel that gets you sorted fastest

This block settles which of the three channels suits the question you are holding.

Can I talk to someone now?

Start a live chat for anything urgent, such as a deposit that has not landed; a person typically answers within two minutes and the team is on hand around the clock.

Open chat

A reply in writing

Write to [email protected] for statements, bonus terms or anything you want in writing; replies typically arrive within twelve hours, whatever the hour you send.

Write to us

Call and talk it through

Call +64 9 924 4029 (NZST) when you would rather talk it through aloud; someone usually picks up within a minute, day or night, and a conversation often clears a tangle faster.

Call us

Local details

Reach us from New Zealand on your own clock

Once you have read this, you will know how to reach us from New Zealand and who supervises us.

Reaching us

Phone+64 9 924 4029

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

RegulatorAnjouan Offshore Finance Authority, ALSI-393667

If play hurts

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Ministry of Health Gambling Harm Services

Free help beyond these walls

Gambling can stop being fun, and the people who understand that best sit outside any casino. Three trusted New Zealand organisations offer free, confidential support to players and their whānau, day or night.

Problem Gambling Foundation of New Zealand. Counselling, budgeting help and family support sit behind one familiar name for New Zealanders.

Gambling Helpline New Zealand. A single call reaches trained staff who listen and point you toward the right local service.

Ministry of Health Gambling Harm Services. Publicly funded services cover treatment and harm reduction across the whole country.

Desk finder

The right desk answers sooner

Keep this open when your question has a clear owner and you want it answered once.

Your account

General support[email protected]

Document checks[email protected]

Money

Deposits and payouts[email protected]

Anything else

Complaints[email protected]

Data and privacy[email protected]

Business and partnerships[email protected]

Winplace Casino answering times

Your question, answered inside a minute

Settle how fast each channel answers and which clock our hours follow.

Live chat

Live chat hoursAvailable around the clock

Chat first reply2 minutes

Time zone usedNZST

E-mail

E-mail address[email protected]

E-mail reply time12 hours

Phone

Phone number+64 9 924 4029

Phone wait1 minute

Ready-made details for a one-touch answer

Line these up first and the first reply usually finishes the job.

Your registered e-mail address and account username
The transaction reference for the payment in question
A screenshot of the screen that went wrong
Photo identification and proof of address for checks
Your phone nearby and the site open

Winplace Casino complaints path

From first message to a formal review

Many players fear a complaint vanishes into a queue and nobody looks again.

What should I include?

Message our team on live chat or by e-mail and set out what happened, when it happened and what you want put right. Keep the reference you are given.

Read the reply carefully

Expect a written answer from Winplace Casino within the stated reply window, plus a named person to keep writing to if the matter is not closed.

Ask for a senior handler

Reply to that same thread and ask for the case to be passed to a senior handler. Ask for a case number so nothing restarts from scratch.

Winplace Casino and the Anjouan regulator

When our internal route is exhausted, take the file to the Anjouan Offshore Finance Authority, the regulator that licenses Winplace Casino, and cite license ALSI-393667.

You want the company details

Check the company before you play

Trading online since 2006 with a named company, a numbered license and a written contact for everything.

The company

Legal nameWinplace Casino LLC

Company number543980 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

The license

RegulatorAnjouan Offshore Finance Authority

License numberALSI-393667

Written contact

Support e-mail[email protected]

You need help now

Five answers, no waiting on hold

Read this when a quick answer beats a queue, or when you are not sure who to ask.

trustWhat if I would rather not play here any more?+

Say the word and the team closes it. Tell support you want the account shut and it is actioned, with any withdrawal handled first. If all you need is a pause, ask them to set a self-exclusion instead.

trustWhat happens when I need help at midnight or on a Sunday?+

Support works every hour of every day, weekends and public holidays included, all in NZST. A chat agent typically replies inside two minutes and the phone is answered in about one minute, so late night or Sunday is fine.

trustCan I get my documents approved before my first cash out?+

Papers are checked quickly, with 31 hours as the guide from upload to a finished check. Clear photos of your identification, address proof and card usually beat that. Send them to [email protected] rather than waiting for a request.

trustCan I talk to someone in German or Finnish?+

You can be helped in English, German, Finnish or Norwegian. Chat and phone both cover those four, and replies by e-mail come back in whichever one you wrote in. Anything else will be answered in English.

trustCan I take this further if I am not satisfied?+

Reply to the same thread and ask for it to be passed up. If the outcome still leaves you unhappy, send the full story to [email protected] and it goes higher. From there, the Anjouan Offshore Finance Authority is the body that oversees the licence.